Help & FAQs

Waiting for your order? 

You pre-ordered your new favorite comic book — of course you want it to arrive ASAP! The below pre-orders are expected to release on the following dates, as listed in each item's description. You will receive an email when your order ships! 

Below is the current list of pre-order release dates: 

Cypress Hill:  Bundles released |  Figures are TBD

Czarface:  Toy/Mask TBD

King Diamond: Mask/Toy - October 2022

John Lee Hooker: Delayed new release date TBD

Jefferson Starship: Delayed new release date TBD

Agnez Mo: Delayed new release date TBD

Judas Priest: July 2022

Vince Staples: Standard released | Deluxe and Super Deluxe August 2022

RZA: August 2022

Melissa Etheridge: August 2022

Ibaraki and Friends: August 2022

Pantera: September 2022

Tori Amos: September 2022

Broken Social Scene: September 2022

LIFEFORM: VIVIAN: Fall 2022

HALESTORM: October 2022

Blondie: August 2022

Freddie Mercury: November 2022

Amelia Aierwood: October 2022

YUNGBLUD: The Funeral: October 31st 2022

The Last Comic Book on the Left: Vol. 2: October 31st 2022

Weird Al: November 2022

Dee Snider: March 2023

Nothing More: Spring 2023

Shipping address changes

If you’d like to update your shipping address, please email your order number and the NEW shipping address to help@z2comics.com and we’ll get that changed right away for you.

Order Cancellation & refund requests 
Refunds can only be requested within 48 hours of purchase unless the order has already shipped. Send your email and order number, along with your request, to help@z2comics.com.

Haven't received your refund?
If you've requested a refund and haven't received it, please check first with your bank or credit card company.  Sometimes it takes up to 10 business days for refunds to process.

If you're still waiting on a refund day more than 10 days after your initial request, please email us help@z2comics.com

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@z2comics.com and send your item to: Z2 Comics, 1812 South Parker Road, Denver, CO, 80231, United States. 

Shipping a Damaged or Defective Item
Should you need to return a damaged or defective product, you should follow the instructions above (see Exchanges). Once Z2 Comics has accepted the return (after you complete the steps above), you should mail your product to: Z2 Comics, 1812 South Parker Road, Denver, CO, 80231, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Is your question not answered here? 
Send an email to help@z2comics.com with your order number and the email you used to purchase, along with your question.