Help & FAQs

Waiting for your order? 

You pre-ordered your new favorite comic book — of course you want it to arrive ASAP! The below pre-orders are expected to release on the following dates, as listed in each item's description. You will receive an email when your order ships! 

Below is the current list of pre-order release dates: 

Cypress Hill:  Bundles released |  Figures are TBD

Sublime: Bundles released | Vinyl May 2022

Czarface:  Bundles released | Toy/Mask TBD

King Diamond: Bundles released | Mask/Toy TBD

Hilltop Hoods: June 2022

John Lee Hooker: Delayed new release date TBD

Jefferson Starship: Delayed new release date TBD

Blue Note: May 2022 

Beartooth: May 2022

Major Lazer: May 2022

Vince Staples: May 2022

Jason Derulo: May 2022

Cheech & Chong: May 2022

Freddie Mercury: May 2022

Last Podcast on The Left: June 2022

RZA: May 2022

Mötley Crüe: June 2022

Agnez Mo: Spring 2022

GWAR: June 2022

Spiritbox: June 2022

Gorillaz Art Book: June 2022

Amelia Aierwood: July 2022

Melissa Etheridge: July 2022

Judas Priest: July 2022

Blondie: August 2022

Pantera: September 2022

Tori Amos: September 2022

HALESTORM: October 2022

Returns 
Z2 Comics does not currently accept returns.  

Shipping address changes

If you’d like to update your shipping address, please email your order number and the NEW shipping address to help@z2comics.com and we’ll get that changed right away for you. 

Order Cancellation & refund requests 
Refunds can only be requested within 48 hours of purchase unless the order has already shipped. Send your email and order number, along with your request, to help@z2comics.com.

Haven't received your refund?
If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of the above and you still have not received your refund yet, please contact us at help@z2comics.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@z2comics.com and send your item to: Z2 Comics, 1812 South Parker Road, Denver, CO, 80231, United States. 

Shipping a Damaged or Defective Item
Should you need to return a damaged or defective product, you should follow the instructions above (see Exchanges). Once Z2 Comics has accepted the return (after you complete the steps above), you should mail your product to: Z2 Comics, 1812 South Parker Road, Denver, CO, 80231, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Is your question not answered here? 
Send an email to help@z2comics.com with your order number and the email you used to purchase, along with your question.