FAQ

ORDERS FROM THIS STORE SHIP FROM THE UNITED STATES, TO PLACE AN ORDER FROM UK/EU PLEASE SHOP AT: eu.z2comics.com

 

Purchased CORSO's Package Protection and looking to file a shipping claim? File here

What is CORSO Package Protection?
CORSO's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit.  We know how frustrating it is to have something happen to your order, so Z2 have partnered with Corso to offer added assurance that you’re supported, no matter what

How Does CORSO Work?
If your order ends up lost, damaged, or stolen, CORSO’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. 

Need to file a claim?  File here

How Does Corso Process Refunds or Reorders?
Refunds: When refunding an item, Corso covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

Reorders: Corso will reorder the items, depending on in-stock availability. Unavailable items will be refunded.

When Should I File a Claim?
Marked As Delivered (Stolen)

Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered.

Stuck In Transit (Lost)

For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date. 

For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

Damaged

Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.

What if My Order Never Arrives or is Stolen?
If your order has not arrived, please file a claim with Corso here

What if My Order Arrives Damaged?
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. 

You can file a claim with Corso here

International Orders & Customs Fees

Please note that any additional customs duties, taxes, or import fees required by the recipient’s country are the responsibility of the customer. These charges vary by country and are not included in the order total at checkout.

If you need to update your address or have any additional questions about your order, email help@z2comics.com and make sure to include your order number in the subject line.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchange (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@z2comics.com and send your item to: 

Z2 Comics

1812 South Parker Road

Denver, CO, 80231

USA

Still have questions?

Email help@z2comics.com with your order number.